FAQ

Is delivery available to my address?

Our current delivery area is Canada, within Canada. The checkout confirms the services for the address you enter. Standard delivery costs nothing.

How long are preparation and transport?

Preparation is 1–2 business days; standard transport is then approximately 4–6 business days after dispatch. Weekends and public holidays are excluded. Carrier conditions can affect estimates, and no additional Express speed is promised here.

Where can I find tracking?

Follow the shipment reference when it is provided. If a reference is missing or the updates need clarification, send your order details to support@bushbalmsoft.shop.

Can the order be edited or cancelled?

Ask immediately. We will check what is still possible before dispatch, but cannot guarantee a change once fulfilment has progressed.

What do I need to return an item?

Make the request within 30 days after delivery, state the condition and wait for our return directions. Eligible return shipping is paid by us. For an exchange, first ask about the available return and replacement choices. The Refund Policy gives the full procedure.

How quickly is a refund issued?

An approved refund is processed within 10 business days after receipt and review of the return, through the original payment method. Payment-provider posting may add time.

What about damage or an incorrect delivery?

Contact support promptly with the order reference, the issue and useful photographs. We review the appropriate remedy without limiting mandatory consumer rights.

How do currency, payment and taxes work?

Store prices are CAD. Choose a method actually available in checkout; no specific card or wallet is promised. The order total shows applicable taxes and selected delivery costs. We currently ship within Canada and do not announce international duty terms.

What are my privacy and advertising choices?

The Privacy Policy covers information handling, cookies and Google advertising. Email support@bushbalmsoft.shop for privacy or consent-withdrawal requests. Google personalization can be adjusted through My Ad Center, which does not eliminate all ads or necessary processing.